Privacy Policy

When you place an order we collect your name, email address, shipping and billing address, phone number and order details. Payment details are handled by our payment providers and never stored on our servers.

We also collect basic technical data such as device type, browser and pages visited, to keep the store secure and improve it.

To process and deliver your orders, handle returns and provide customer support.

To send order updates, and — only with your consent — marketing emails about new arrivals and offers. You can unsubscribe at any time from any email.

To detect fraud and comply with our legal and accounting obligations.

We share data only with the providers needed to run the store: our e-commerce and checkout platform, payment providers, and shipping carriers. They may only process data on our instructions.

Order records are kept for as long as required by tax and consumer-protection law. Marketing contacts are kept until you unsubscribe.

You may request access to, correction of, or deletion of your personal data, and object to marketing, by emailing contacto.alurawear@gmail.com. You also have the right to lodge a complaint with your local data protection authority.

We use essential cookies to keep your bag and session working, and analytics cookies to understand how the store is used. You can block cookies in your browser settings, though essential cookies are required for checkout.