Refund Policy

You have 60 days from the delivery date to request a return or exchange on any unworn item in its original packaging, with hygiene seals and tags intact.

For hygiene reasons, worn intimates and items with removed hygiene seals cannot be returned unless faulty.

Email contacto.alurawear@gmail.com with your order number and the item you would like to return or exchange. We reply with a return label and instructions within two business days.

Please keep your proof of postage until the refund is confirmed.

Once your return is received and inspected, the refund is issued to the original payment method within 5–10 business days, depending on your bank or card issuer.

Original shipping costs are refunded only when the item arrived faulty, damaged or incorrect.

If an item arrives damaged, faulty or is not what you ordered, contact contacto.alurawear@gmail.com with a photo within 30 days of delivery and we will replace it or refund it in full, including shipping.

Sale items may be exchanged or refunded under the same conditions. Gift cards are non-refundable.